SleepSat: FAQ's & Trouble-shooting

SleepSat Best Practices
While unattended home sleep monitoring is susceptible to test failures, there are some simple steps to improving the likelihood of quality results. We have ...
Mon, 16 Aug, 2021 at 12:01 PM
Is SatScreen Mac Compatible?
PLEASE NOTE: Patient Safety does not support the use of the SatScreen Connection Center on Mac operating systems. Options for running the application on ...
Tue, 19 Jan, 2021 at 3:45 PM
The display screen on my oximeter flashes and appears unresponsive.
Oximeter display backlight flashing? Charge, unplug, rest and reset. Is your SleepSat or Choicemmed hi-res oximeter displaying the behavior in this short c...
Wed, 26 Feb, 2020 at 2:16 PM
Anti-Virus or Firewall is Blocking the Application
How to tell if it is an anti-virus vs firewall issue:  Are you clicking on the download link and nothing is happening? This is typically a pop-up blocker ...
Tue, 12 Nov, 2019 at 6:25 PM
"Syncing Device" message does not disappear
During typical use, the SatScreen Connection Center will display the message "Syncing Device" while it is downloading data from your pulse ox...
Thu, 27 Feb, 2020 at 9:43 AM
SleepSat Came Back with No Data / SleepSat is Not Recording
To test if the device is recording, plug in the finger sensor and perform a short test recording on someone in your office with unpolished nails.  1) Obtai...
Fri, 15 Jan, 2021 at 12:38 PM
SleepSat: "Waiting for Device... Not Connected" Trouble-Shooting
SleepSat Device Connection Trouble-shooting  The following article pertains to the oximeters pictured below. To trouble-shoot Minolta Pulsox-300i connecti...
Thu, 27 Feb, 2020 at 11:49 AM
My SatScreen Report Displays a Yellow Error Signal Message
Error Signal is excluded from SatScreen's data analysis.  This article reviews the purpose of the error signal message, common causes of er...
Wed, 27 May, 2020 at 11:40 AM