Section 1: Quick Tips  

NOTE: *THESE STEPS ARE FOR THE KONICA MINOLTA PULSOX 300i OXIMETER ONLY* See SleepSat Not Connecting / Being Detected in SatScreen Connection Center App article for SleepSat Troubleshooting.

After each step below, check the Patient Safety Connection Center to see if it begins to detect the device. If the "Waiting for Device" message does not disappear, move on to the next step.


While the Patient Safety Connection Center is open:

Step 1:
Oximeter should be in the ON position.


Plug in, then turn ON your oximeter by pressing down the round button next to the display screen.The oximeter screen should say 

Step 2:
Check the adapter cable connections and plug into a different USB port

Disconnect the USB adapter cable and plug it into a different USB port. Turn ON the oximeter.

*The diagram shows how the cables connect to each component. DO NOT use excessive force when inserting the cable connectors into the components. With proper orientation, the connectors should slide together easily.

Step 3:
Replace Battery

Make sure the oximeter is charged, or, swap the existing battery out for a new one. 
*The oximeter may indicate the battery is close to full when it is first turned on even if the battery is very low. 
Step 4:
Disconnect other USB devices.

 wireless USB devices, USB adapters, digital signature pads, and card readers, will interfere with Oximeter device connection. If you have any of these devices plugged in to a USB port, disconnect the device(s) from the computer, then disconnect and reconnect the Minolta USB Adapter cable.

If the device is connected and reading properly, the “Waiting for Device” message will disappear.

If it does not disappear, follow the steps in the next section to manually install the device driver.

Section 2: "Waiting for Device" after installing driver CD   

NOTE: This section only pertains if you used the manufacturer's driver CD that came with your oximeter. It is to intended to assist an intermediate to advanced computer user. If you prefer assistance with these steps, or did not install a driver CD, contact Patient Safety Support, at 888.666.0635 between 8 AM - 5 PM ET.

Part 1: Uninstall and remove the CD driver

Remove the CD from your computer. Then, with the oximeter plugged in to your computer:

  1. Start > search for "Control Panel" > Devices & Printers
  2. Right click on Pulsox-UA 300, select "Properties".
  3. Click on the Hardware Tab, then select "Properties".
  4. In the Window that appears, click on “Change Settings”.
  5. In the Pulsox UA-300 Properties window that appears, click on the Driver Tab.
  6. Select "Uninstall".
  7. Check the box next to “Delete the driver software for this device.”
  8. "OK".
  9. Unplug, then reconnect your oximeter. A "Found new hardware" wizard may appear in the bottom of your screen; allow it to run.
  10. Close, then re-open the Patient Safety Connection Center.
  11. Turn on the device; it should read “UA” on the screen.

If the device is connected and reading properly, the “Waiting for Device” message will disappear.

If it does not disappear, CLICK HERE  manually install the device driver.

If the above steps do not resolve the problem, contact Patient Safety Support, at 888.666.0635 for further assistance.